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Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Suggestions, Comments and Complaints
We welcome all comments on the services provided by the Practice.
You may submit any comments via our online Patient Feedback form.
Please note: This form should only be used to provide your feedback on the website, your experiences as a patient or the services we provide. Please do not use it to ask questions or request prescriptions as we are unable to respond or deal with these requests via the form – please use our Online Services instead.
Alternatively you may write to us or contact us by phone. Our details can be found on our Contact page.
Complaints Procedure
We always try to give you the best possible service. Occasionally, problems do arise and we would like the opportunity to put them right.
If, at any time, you feel dissatisfied and wish to comment on how we can improve our services, please let us know.
This page explains what to do if you have a complaint about the services that we provide for you.
Local Resolution
We operate an in-house complaints procedure to deal with your complaints, this is known as ‘ Local Resolution ’.
If you wish to make a complaint, please phone or write to our Practice Manager, who will take details of your complaint and explain the complaints procedure to you. You will receive a written or verbal acknowledgement of your complaint.
A full investigation will be made including all the individuals concerned and if needed you will be offered a meeting with the respective team member to discuss the matter. You may bring a relative or friend with you to this meeting.
After discussion with you, we will respond to your complaint in writing within one calendar month. Please note that this may take longer if we need to make a number of enquiries but we will keep you informed.
We will try to address your concerns fully, provide you with an explanation and indicate any action that maybe needed.
Please note that we must respect our duty of confidentiality to patients and if a complaint is made by a third party on behalf of a patient, then the patient’s written consent will be necessary.
We hope that at the end of the meeting you will feel that we have dealt with the matter thoroughly and to your satisfaction.
However, if this is not so, there are the following services available to advise and support you.
Voice Ability
Voice Ability is a registered charity, able to give you advice and support.
NHS England
If you are unable to discuss your complaint with us, you may seek assistance directly from NHS England.
Health Service Ombudsman
If we are unable to conclude matters to your satisfaction, cases can be referred to the Health Service Ombudsman.
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