Improving Access to Your GP Practice

We’re committed to making it easier for you to get the care you need. As part of a wider North West London programme, our Access Improvement Plan focuses on delivering high-quality, timely, and personalised care. Here’s what you can expect:

• Faster access to care: We aim to offer same-day or next-day responses for urgent medical needs and ensure more appointments are available, including evenings, weekends, and Bank Holidays. These additional appointments are delivered through our Enhanced Access Hubs, in partnership with the West London GP Federation.
• Better support for patients with ongoing or complex needs: We prioritise continuity of care so you can see the same healthcare team when it matters most.
• Smarter use of digital tools: The NHS App and our online consultation system (PATCHS) help you get support quickly and manage your health more easily from home.
• We’re working to answer 90% of calls within 10 minutes: We regularly check our phone data to improve response times and reduce waiting.
• More personalised help when you need it: Our trained reception team and Social Prescribers are here to guide you to the right care — whether that’s with a clinician or community support services.
• Ongoing improvements based on your feedback: We monitor how we’re doing and regularly gather patient feedback to keep improving your experience.